Survey Results
2001 Member Survey Results
Overview
At the end of the 200-2001 curling season, starting the last week of regular league play, a 13-page survey was handed out for members to fill out. The survey was available at the bar until May. A total of 110 members responded to the survey. Every person did not answer all questions.
This document provides a summary of the responses received. We have omitted the comments made for confidentiality, but the board is considering all responses received when planning the year's activities.
A. Facilities
1. Lounge
This question asked about 4 suggestions for improving the lounge: buy new lounge tables; renovate the bar; paint the walls; and get new sofas.
|
|
Strongly Agree |
7% |
|
Agree |
25% |
|
|
Neutral |
38% |
|
|
Disagree |
21% |
|
|
Strongly Disagree |
9% |
|
|
Total respondents |
104 |
|
|
|
Strongly Agree |
13% |
|
Agree |
27% |
|
|
Neutral |
30% |
|
|
Disagree |
21% |
|
|
Strongly Disagree |
10% |
|
|
Total respondents |
101 |
|
|
|
Strongly Agree |
7% |
|
Agree |
12% |
|
|
Neutral |
50% |
|
|
Disagree |
20% |
|
|
Strongly Disagree |
12% |
|
|
Total respondents |
102 |
|
|
|
Strongly Agree |
4% |
|
Agree |
15% |
|
|
Neutral |
44% |
|
|
Disagree |
26% |
|
|
Strongly Disagree |
11% |
|
|
Total respondents |
100 |
2. Bar
|
|
Very Satisfied |
35% |
|
Satisfied |
48% |
|
|
Neutral |
7% |
|
|
Dissatisfied |
9% |
|
|
Very Dissatisfied |
1% |
|
|
Total respondents |
109 |
|
|
|
Very Satisfied |
25% |
|
Satisfied |
63% |
|
|
Neutral |
10% |
|
|
Dissatisfied |
1% |
|
|
Very Dissatisfied |
1% |
|
|
Total respondents |
109 |
|
|
|
Very Satisfied |
40% |
|
Satisfied |
54% |
|
|
Neutral |
5% |
|
|
Dissatisfied |
1% |
|
|
Very Dissatisfied |
1% |
|
|
|
Very Satisfied |
28% |
|
Satisfied |
35% |
|
|
Neutral |
33% |
|
|
Dissatisfied |
3% |
|
|
Very Dissatisfied |
2% |
|
|
|
Very Satisfied |
25% |
|
Satisfied |
64% |
|
|
Neutral |
10% |
|
|
Dissatisfied |
0% |
|
|
Very Dissatisfied |
1% |
Of the 109 responses we received, only 12 acknowledged signing up for the new chit system. And of those, only 9 rated their satisfaction with the chit system.
|
|
Very Satisfied |
22% |
|
Satisfied |
33% |
|
|
Neutral |
0% |
|
|
Dissatisfied |
22% |
|
|
Very Dissatisfied |
22% |
|
|
Yes |
19% |
|
No |
71% |
|
|
No opinion |
10% |
|
|
|
More than once a week |
14% |
|
3-4 times per month |
32% |
|
|
1-2 times per month |
20% |
|
|
4 or more times this season |
21% |
|
|
At least once over the season |
10% |
|
|
Never |
4% |
|
|
Very Satisfied |
22% |
|
Satisfied |
63% |
|
|
Neutral |
11% |
|
|
Dissatisfied |
4% |
|
|
Very Dissatisfied |
1% |
|
|
|
Very Satisfied |
28% |
|
Satisfied |
63% |
|
|
Neutral |
8% |
|
|
Dissatisfied |
1% |
|
|
Very Dissatisfied |
1% |
|
|
|
Very Satisfied |
32% |
|
Satisfied |
57% |
|
|
Neutral |
10% |
|
|
Dissatisfied |
1% |
|
|
Very Dissatisfied |
1% |
|
|
|
Very Satisfied |
40% |
|
Satisfied |
54% |
|
|
Neutral |
5% |
|
|
Dissatisfied |
0% |
|
|
Very Dissatisfied |
1% |
|
|
|
Very Satisfied |
20% |
|
Satisfied |
58% |
|
|
Neutral |
15% |
|
|
Dissatisfied |
6% |
|
|
Very Dissatisfied |
1% |
|
|
|
Very Satisfied |
23% |
|
Satisfied |
68% |
|
|
Neutral |
8% |
|
|
Dissatisfied |
0% |
|
|
Very Dissatisfied |
1% |
|
|
Very satisfied |
19% |
|
Satisfied |
50% |
|
|
Neutral |
2% |
|
|
Dissatisfied |
8% |
|
|
Very dissatisfied |
0% |
This question asked for responses on 7 areas of the building that we could renovate.
|
|
Strongly agree |
26% |
|
Agree |
29% |
|
|
Neutral |
37% |
|
|
Disagree |
7% |
|
|
Strongly disagree |
2% |
|
|
Total respondents |
101 |
|
|
|
Strongly agree |
7% |
|
Agree |
24% |
|
|
Neutral |
50% |
|
|
Disagree |
17% |
|
|
Strongly disagree |
2% |
|
|
Total respondents |
103 |
|
|
|
Strongly agree |
8% |
|
Agree |
18% |
|
|
Neutral |
54% |
|
|
Disagree |
18% |
|
|
Strongly disagree |
3% |
|
|
Total respondents |
102 |
|
|
|
Strongly agree |
2% |
|
Agree |
5% |
|
|
Neutral |
79% |
|
|
Disagree |
11% |
|
|
Strongly disagree |
2% |
|
|
Total respondents |
91 |
|
|
|
Strongly agree |
26% |
|
Agree |
29% |
|
|
Neutral |
35% |
|
|
Disagree |
9% |
|
|
Strongly disagree |
2% |
|
|
Total respondents |
98 |
|
|
|
Strongly agree |
10% |
|
Agree |
4% |
|
|
Neutral |
67% |
|
|
Disagree |
10% |
|
|
Strongly disagree |
9% |
|
|
Total respondents |
78 |
|
|
|
Strongly agree |
17% |
|
Agree |
20% |
|
|
Neutral |
51% |
|
|
Disagree |
11% |
|
|
Strongly disagree |
1% |
|
|
Total respondents |
94 |
Of 110 responses, 75% of those members surveyed have made purchases at the shop this year.
|
|
Very satisfied |
40% |
|
Satisfied |
52% |
|
|
Neutral |
7% |
|
|
Dissatisfied |
1% |
|
|
Very dissatisfied |
0% |
|
|
Total respondents |
87 |
|
|
|
Very satisfied |
43% |
|
Satisfied |
52% |
|
|
Neutral |
6% |
|
|
Dissatisfied |
0% |
|
|
Very dissatisfied |
0% |
|
|
Total respondents |
87 |
|
|
|
Very satisfied |
36% |
|
Satisfied |
53% |
|
|
Neutral |
10% |
|
|
Dissatisfied |
0% |
|
|
Very dissatisfied |
1% |
|
|
Total respondents |
87 |
|
|
|
Very satisfied |
53% |
|
Satisfied |
38% |
|
|
Neutral |
8% |
|
|
Dissatisfied |
0% |
|
|
Very dissatisfied |
0% |
|
|
Total respondents |
86 |
|
|
|
Very satisfied |
38% |
|
Satisfied |
47% |
|
|
Neutral |
9% |
|
|
Dissatisfied |
5% |
|
|
Very dissatisfied |
1% |
|
|
Total respondents |
86 |
|
|
|
Very satisfied |
39% |
|
Satisfied |
52% |
|
|
Neutral |
8% |
|
|
Dissatisfied |
1% |
|
|
Very dissatisfied |
0% |
|
|
Total respondents |
87 |
|
|
Strongly agree |
44% |
|
Agree |
13% |
|
|
Neutral |
19% |
|
|
Disagree |
9% |
|
|
Strongly disagree |
15% |
|
|
Total respondents |
109 |
|
|
|
Strongly agree |
22% |
|
Agree |
12% |
|
|
Neutral |
17% |
|
|
Disagree |
19% |
|
|
Strongly disagree |
31% |
|
|
Total respondents |
102 |
|
|
|
Strongly agree |
17% |
|
Agree |
18% |
|
|
Neutral |
21% |
|
|
Disagree |
21% |
|
|
Strongly disagree |
24% |
|
|
Total respondents |
106 |
|
|
|
Strongly agree |
22% |
|
Agree |
15% |
|
|
Neutral |
16% |
|
|
Disagree |
16% |
|
|
Strongly disagree |
31% |
|
|
Total respondents |
100 |
|
|
Total ban |
43% |
|
Ban pipes |
8% |
|
|
Smoking room |
13% |
|
|
Non-smoking area |
12% |
|
|
No action |
21% |
|
|
Other |
2% |
|
|
Total respondents |
100 |
|
|
Considerably more |
16% |
|
More |
32% |
|
|
No effect |
38% |
|
|
Less |
5% |
|
|
Considerably less |
10% |
|
|
Total respondents |
104 |
|
|
|
Considerably more |
3% |
|
More |
18% |
|
|
No effect |
71% |
|
|
Less |
3% |
|
|
Considerably less |
4% |
|
|
Total respondents |
98 |
|
|
|
Considerably more |
4% |
|
More |
18% |
|
|
No effect |
64% |
|
|
Less |
9% |
|
|
Considerably less |
5% |
|
|
Total respondents |
97 |
|
|
|
Considerably more |
3% |
|
More |
11% |
|
|
No effect |
71% |
|
|
Less |
8% |
|
|
Considerably less |
6% |
|
|
Total respondents |
96 |
Finally, we queried whether the member smoked or not.
109 members answered the question; 18% do smoke, 80% do not, and 2% chose not to answer.
B. Leagues
1. Admittance
When asked whether they got into all the leagues they signed up for, 108 people responded where 93% did get into all the leagues they wanted, 7% did not.
|
|
Very satisfied |
23% |
|
Satisfied |
53% |
|
|
Neutral |
17% |
|
|
Dissatisfied |
4% |
|
|
Very dissatisfied |
3% |
|
|
Total respondents |
105 |
2. Weekly Play
|
|
Very satisfied |
24% |
|
Satisfied |
58% |
|
|
Neutral |
10% |
|
|
Dissatisfied |
6% |
|
|
Very dissatisfied |
3% |
|
|
Total respondents |
106 |
|
|
|
Very satisfied |
29% |
|
Satisfied |
52% |
|
|
Neutral |
10% |
|
|
Dissatisfied |
7% |
|
|
Very dissatisfied |
3% |
|
|
Total respondents |
105 |
|
|
|
Very satisfied |
18% |
|
Satisfied |
49% |
|
|
Neutral |
13% |
|
|
Dissatisfied |
13% |
|
|
Very dissatisfied |
7% |
|
|
Total respondents |
104 |
|
|
|
Very satisfied |
17% |
|
Satisfied |
44% |
|
|
Neutral |
22% |
|
|
Dissatisfied |
15% |
|
|
Very dissatisfied |
3% |
|
|
Total respondents |
103 |
|
|
|
Very satisfied |
20% |
|
Satisfied |
51% |
|
|
Neutral |
26% |
|
|
Dissatisfied |
2% |
|
|
Very dissatisfied |
1% |
|
|
Total respondents |
104 |
|
|
|
Very satisfied |
17% |
|
Satisfied |
43% |
|
|
Neutral |
23% |
|
|
Dissatisfied |
9% |
|
|
Very dissatisfied |
7% |
|
|
Total respondents |
99 |
C. Events
1. New Year’s Eve
Out of 108 responses, 18% attended the New Year’s party.
|
|
Very satisfied |
53% |
|
Satisfied |
42% |
|
|
Neutral |
5% |
|
|
Dissatisfied |
0% |
|
|
Very dissatisfied |
0% |
|
|
Total respondents |
19 |
2. 150th Anniversary
|
|
I definitely will |
24% |
|
I might |
36% |
|
|
Don’t know |
27% |
|
|
I probably won’t |
11% |
|
|
I definitely will not |
2% |
|
|
Total respondents |
106 |
|
|
|
I definitely will |
34% |
|
I might |
32% |
|
|
Don’t know |
30% |
|
|
I probably won’t |
5% |
|
|
I definitely will not |
0% |
|
|
Total respondents |
107 |
|
|
|
I definitely will |
28% |
|
I might |
42% |
|
|
Don’t know |
26% |
|
|
I probably won’t |
3% |
|
|
I definitely will not |
1% |
|
|
Total respondents |
106 |
3. Other events - Fall Freeze
Only 2 of 108 respondents actually attended the fall freeze event. One rated their satisfaction with the event as Neutral, the other as Dissatisfied
D. Communication
1. Website
|
|
More than once a week |
12% |
|
3-4 times per month |
26% |
|
|
1-2 times per month |
20% |
|
|
4 or more times this season |
20% |
|
|
At least once over the season |
7% |
|
|
Never |
15% |
|
|
Total respondents |
106 |
|
|
|
Scheduling |
47% |
|
Results |
15% |
|
|
Address Book |
11% |
|
|
Club news |
23% |
|
|
Facility details |
1% |
|
|
Other |
2% |
|
|
Total responses |
168 |
2. Email
|
|
Very satisfied |
10% |
|
Satisfied |
61% |
|
|
Neutral |
27% |
|
|
Dissatisfied |
2% |
|
|
Very dissatisfied |
0% |
|
|
Total respondents |
49 |
3. Newsletter
|
|
Every issue |
54% |
|
Every second issue |
7% |
|
|
Less than every second issue |
18% |
|
|
Never |
21% |
|
|
Total respondents |
107 |
|
|
|
Very satisfied |
15% |
|
Satisfied |
68% |
|
|
Neutral |
16% |
|
|
Dissatisfied |
1% |
|
|
Very dissatisfied |
0% |
|
|
Total respondents |
80 |
4. Bulletin Boards
|
|
Every visit |
30% |
|
Every second visit |
30% |
|
|
Less than every second visit |
33% |
|
|
Never |
6% |
|
|
Total respondents |
105 |
|
|
|
Very satisfied |
8% |
|
Satisfied |
57% |
|
|
Neutral |
31% |
|
|
Dissatisfied |
3% |
|
|
Very dissatisfied |
1% |
|
|
Total respondents |
97 |
E. General
1. Retention
When asked whether they will rejoin the Ottawa Curling Club, 97% said they would. The remaining 3% said they were unsure.
